10-07-2020 07:11 PM - edited 10-07-2020 07:12 PM
This has been my first purchase of a GoPro product and it will be the last one if this problem is not properly fixed.
10-07-2020 07:43 PM
Hello, @rosowka. There seems to be an issue with the page itself but we have already reported it. We notice, too, that it reverts to the initial article. See below for details.
We have updates coming to improve your video and photo capture experience:
Oct. 22 – Firmware Update
- Touchscreen Sensitivity – increased sensitivity to better register taps and swipes.
- Image Quality Improvements –
- Improved correction for colored dots (or pixels) in video modes, including TimeWarp, time lapse and LiveBurst, especially with lower ISO settings
- Protune Medium Sharpness has been fine-tuned for 4k video modes
- Connectivity – bug fix keeps GoPro app pairing on point.
Nov. – v1.5 Firmware Release
- Slow-Mo Shortcut – introducing a new slow-mo shortcut option for rear display.
- HyperSmooth 3.0 – we’re improving HyperSmooth performance even more in colder temperatures.
- External Mic – connectivity enabled for the 3.5mm Mic Adapter.
10-20-2020 10:45 AM
GoPro today released the new firmware that should fix that coloured dots issue at ISO below 400, this new firmware resolves the issue in yours cameras or not ?
10-21-2020 11:12 PM
In my preliminary test, under black scene 5k iso 800 I have the same result.
4k 400 ISO is good, the dots are there but soft (smooth-blurred) so you don't see them.
From a practical point of view to me is solved.
10-22-2020 04:12 AM - edited 10-22-2020 04:14 AM
Same issue here, and took photos and videos in low\no light both before and after the latest firmware (released Oct 20) and exactly the same outcome.
Completely unacceptable from my perspective - whilst I had no intention of shooting in absolute darkness, a typically lit dining room with reasonable lighting shows these as horific red beacons of distraction. The greatest irony is I'm shooting multi-cam with my Hero 7 as a wide shot covering three people at the table, and the Hero 9 as a mobile camera we move around depending on the situation, and the Hero 7 is outperforming the heck out of this brand new camera...
If only I could get through to someone on support chat to organise to have it replaced...
Attached pic is post-firmware, ISO200 at max resolution. I counted roughly 20 bright pixels before I got bored. Frankly I find the noise at anything above 400 unusable at night in my dining room anyway, so hiding the pixels isn't a solution (nor should it be for a brand new camera!).
EDIT: And unfortunately, embedding the JPG image in the forums renders them all but invisible...