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Sightseer
Posts: 1

Dead pixel

[ New ]

Dear Sir/ Madam,

 

March this year I bought the GoPro Hero 9 bundle, and after this I have used the camera a few times before we go on vacation.

However, I noticed during the previous use that I already have a dead pixel on the back of my gopro (on the main screen). This cant be the quality that GoPro stands for, can it?

Will there be a solution to this?

 

Kind regards,

 

Richard

GoPro
Posts: 29,704

Re: Dead pixel

[ New ]

Hi @richardf96

 

Do you have Protune on? What are the settings used?

See if re-flashing the software will help. Please follow the steps on https://gopro.com/en/us/update/hero9-black

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej