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Tourist
Posts: 3

Dead pixel on new gopro hero 7 black

Just unboxed the camera and a dead pixel in the upper right area. Considering the price of the product I’m not satisfied with this at all. Software update did not solve it.
Now no fun this weekend

Cheers
Robert
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Tourist
Posts: 3

Re: Dead pixel on new gopro hero 7 black

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GoPro
Posts: 13,118

Re: Dead pixel on new gopro hero 7 black

Hello @sharpcrest7135. This is definitely not expected for an out-of-the-box item. Where did you purchase the camera? It would be best to contact the seller for a faster turn-around on an exchange. If you bought directly from GoPro, our team at https://gopro.com/help/ContactUs will be able to assist you with the next steps. Have this photo (or thread link) handy for easy reference. Thanks!

Highlighted
Tourist
Posts: 3

Re: Dead pixel on new gopro hero 7 black

Thanks for a quick reply! I bought it in a store in Sweden. I will take it back tomorrow and good to know that you agree with me. Thanks!

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GoPro
Posts: 7,490

Re: Dead pixel on new gopro hero 7 black

@sharpcrest7135, we appreciate your time. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!