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Tourist
Posts: 3

Dead pixel on brand new HERO 7 BLACK

I noticed a dead pixel on my new HERO 7 BLACK, received yesterday, bougth from gopro.com.
What can I do? It's the most expensive action camera - I did't pay 429€ to see dead pixels.
GoPro
Posts: 3,505

Re: Dead pixel on brand new HERO 7 BLACK

Hi @engineer238,

 

Sorry to know that. 

That is not the experience we want you to have.

 

Please contact our customer support team via phone or chat for assistance. 

https://gopro.com/help/ContactUs

 

Regards,

Jay 

Highlighted
Tourist
Posts: 3

Re: Dead pixel on brand new HERO 7 BLACK

I'm having a hard time doing that, it says that chat is not supported...under "HOURS OF OPERATION" there's nothing.
I can only try to call?
Btw I'm from Croatia.
GoPro
Posts: 9,664

Re: Dead pixel on brand new HERO 7 BLACK

[ Edited ]

 

Hi @engineer238

 

On the upper right hand side, try selecting US, English.

You should be able to get through.

 

Thanks!

Ej