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Sightseer
Posts: 1

Dead hero 7 black

My new / 5 day old hero 7 black. Will not turn on or charged. Tried all the use tube stuff and your recommendations. Purchased this for a holiday and dead after 5 days.
GoPro
Posts: 10,106

Re: Dead hero 7 black

Hi @megajump41837

 Please follow the steps on HERO7 Will Not Power On

If it's still the same please reach out to our Support Team through https://gopro.com/help/ContactUs

 

You may also refer to the same store/channel you got the camera from to check on their return process

 

Thanks!
Ej