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%3CLINGO-SUB%20id%3D%22lingo-sub-337771%22%20slang%3D%22en-US%22%3EDead%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337771%22%20slang%3D%22en-US%22%3EMy%20new%20%2F%205%20day%20old%20hero%207%20black.%20Will%20not%20turn%20on%20or%20charged.%20Tried%20all%20the%20use%20tube%20stuff%20and%20your%20recommendations.%20Purchased%20this%20for%20a%20holiday%20and%20dead%20after%205%20days.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-337771%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

Dead hero 7 black

My new / 5 day old hero 7 black. Will not turn on or charged. Tried all the use tube stuff and your recommendations. Purchased this for a holiday and dead after 5 days.
GoPro
Posts: 9,464

Re: Dead hero 7 black

Hi @megajump41837

 Please follow the steps on HERO7 Will Not Power On

If it's still the same please reach out to our Support Team through https://gopro.com/help/ContactUs

 

You may also refer to the same store/channel you got the camera from to check on their return process

 

Thanks!
Ej