Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Dead Pixel in LCD display GoPro HERO 7 SILVER

[ New ]

Hi

I have bought a new

GoPro HERO 7 SILVER as soon as i turned on im seeing a Dead Pixel in LCD display very disappointed.

please find me a fix or let me know how to claim for a new replacement device.

I have attached a reffrence image, seen a dot on the screen

66FCEC00-2E64-46B7-BCC2-FE853DD0904C.jpg

Accepted Solutions
GoPro
Posts: 11,851

Re: Dead Pixel in LCD display GoPro HERO 7 SILVER

[ New ]

@sunnyspiri230, sorry to hear you're having issues with the camera. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

If in case the problem persists after reinstalling the firmware of your camera, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps

View solution in original post


All Replies
GoPro
Posts: 11,851

Re: Dead Pixel in LCD display GoPro HERO 7 SILVER

[ New ]

@sunnyspiri230, sorry to hear you're having issues with the camera. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

If in case the problem persists after reinstalling the firmware of your camera, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps