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Tourist
Posts: 2

Dead Hero 7 Black

[ New ]

Hello,

My hero 7 black is dead, its not turning on, i already changed the battery and tried charging them again, also I tried holding the capture and mode buttons at the same time, but nothing is working, not even the indicator lights.

Please help!!

Sightseer
Posts: 2

Re: Dead Hero 7 Black

[ New ]

The same it happends to me, just update to 1.9 firmware, and after that is dead.

GoPro
Posts: 25,955

Re: Dead Hero 7 Black

[ New ]

Hi @andreyjmnz @enkiduh

 

The steps on HERO7 Will Not Power On should help you out.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

Thanks!
Ej

Adventurer
Posts: 13,697

Re: Dead Hero 7 Black

[ New ]

try a mode on/off long press 30 seconds.

 

try using just hte  usb cable to turn on the camera no battery inside.

 

report back if worked or not?

Tourist
Posts: 2

Re: Dead Hero 7 Black

[ New ]

Hola,

 

Seguí los pasos y funcionó, pero luego de hacer un video de prueba exitoso, intenté apagar la cámara y la pantalla quedo congelada como por 5 minutos, así que decidí quitar la batería. Al poner la batería e intentar encenderla de nuevo, ya no enciende más. Intenté realizar nuevamente los pasos y ya nada funciona.