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Tourist
Posts: 2

Dead GoPro Hero 7 Black after crash from 10 feet

Dear GoPro,

 

I recently crashed the gopro on a hard to soft compound area and the gopro failed to turn on afterwards.

 

I have done the steps according to this site :  https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on but unfortunately no visible can be seen from the camera anymore.

Since my local warranty distributor wouldn't accept exchanges because of some aesthetic damages, I've decided to see if I could make self-repairs on the camera. So far, I don't see any loose pin connections (at the time of opening the front face-plate) but I would like to get inputs from GoPro to see if there are steps I may take or try at least. 

GoPro Hero 7 Black.jpg
GoPro
Posts: 9,664

Re: Dead GoPro Hero 7 Black after crash from 10 feet

Hi @nazmisofia874

 

GoPro does not have repair options.

You may reach out to our Support Team to see what we can do to extend our help regarding the situation.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Dead GoPro Hero 7 Black after crash from 10 feet

Hi EJ,

Thanks for the reply, I'll do that.


Regards

GoPro
Posts: 2,903

Re: Dead GoPro Hero 7 Black after crash from 10 feet

@nazmisofia874, your time and patience are very much appreciated.