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Tourist
Posts: 2

Datum lässt sich nicht einstellen! (GoPro Hero 4 Silver v5.00)

Hallo zusammen,

 

bei meiner Hero 4 Silver steht das Datum stets auf dem Jahr 2034.

 

Es ist mir möglich das Datum über das Setup der Kamera einzustellen und zu speichern. Wenn ich auf Back/Exit klicke stellt sich die Kamera wieder auf 2034! Die Synchronisation von Datum/Uhrzeit mir der Quik Desktop-App funktioniert ebenfalls nicht.

 

Folgendes Troubleshooting habe ich bisher ohne Erfolg versucht: Smiley Sad

  • Reset der Kamera auf Werkseinstellungen
  • Manuelles Aufspielen der Firmware v5.00
  • Anschließen der Kamera an den Desktop zur Synchronisation

Hat jemand ähnliche Erfahrungen und eine Lösung parat? Es ist wirklich nervig jedes einzelne Video händisch mit neuem Datum in der Quik-App zu ändern.

 

Danke und Gruß

Wise

GoPro
Posts: 10,603

Re: Datum lässt sich nicht einstellen! (GoPro Hero 4 Silver v5.00)

Hi @mikew45367

 

When the manual update was done, was there a confirmation that it was completed.

Here are the usual troubleshooting steps for the issue:

 

Pull battery/ wait 30 seconds and replace, then turn on
Switch SD cards
Reformat SD cards(offload any important footage first)
Update/Reinstall camera firmware update
Factory reset camera

 

If all else fails, let our Support Team know.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Re: Datum lässt sich nicht einstellen! (GoPro Hero 4 Silver v5.00)

Hi Ej,

 

thank you for your detailed troubleshooting guide. Unfortunatley it doesn't work for me.

 

  • When the manual update was done, was there a confirmation that it was completed.
  • Yes, confirmation was given after every try to manual update the cam

I tried it three times, using different SDcards, quick format, standard format, but wasn't able to solve the date problem.

 

I'll try to reach the support.

 

Anyways, I appriciate your help. Thank you.

Mike

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