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Tourist
Posts: 3

Date et heure bloquées sur HERO (2014)

Bonjour,

 

J'ai une GoPro HERO (2014) depuis plusieurs années. Depuis quelques temps la modification de la date et de l'heure ne fonctionnent plus. Chaque fois que je l'allume, la date indiquée est 11/07/17 - 11:13 (US format). Lorsqu'on veut modifier l'heure ou la date, elle ne s'enregistre pas et revient à celle indiquée.

J'ai mis à jour au firmware 1.09 (le dernier disponible), j'ai également essayé un downgrade en 1.07, puis à nouveau upgrade 1.09 (manuellement et par Quick sur Mac). J'ai essayé la réinitialisation aux paramètres d'usine et le formatage de la carte SD (https://fr.gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings). J'ai aussi essayé d'utiliser d'autres cartes SD.

Rien ne fonctionne.

Les autres paramètres (resolution, spot meter, LED etc.) fonctionnent et sont correctement enregistrés lorsque je les modifie.

 

Est-ce qu'il existe une solution à ce problème?

 

Merci

GoPro
Posts: 2,471

Re: Date et heure bloquées sur HERO (2014)

Hi @totod60563,

Thanks for reaching out and sorry to hear about the trouble. It sounds like there could be something in the firmware that's preventing you from setting the date and time in the camera.

Try setting up the date and time without the SD card inserted in the camera.

Also, when you reinstalled the firmware update, did you get a check mark indicating that the installation was successful? Follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

If the issue still persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann

Tourist
Posts: 3

Re: Date et heure bloquées sur HERO (2014)

Merci @aenriquez pour ta réponse rapide.

 

Je me suis bien assuré que l'installation des firmware était correctement effectuée (l'écran de démarrage de la HERO indiquait bien 1.07 puis 1.09), j'ai même essayé la version 1.05 qui s'installait correctement mais toujours avec la date et l'heure bloquées.

J'ai aussi essayé de changer l'heure sans carte SD insérée, pas mieux.

 

Lorsque la camera est allumée, l'heure défile correctement (je l'ai laissé 1h sans rien faire, elle indiquait alors 12:13). Mais dès que je modifie l'heure, elle revient à 11:13 - 11/07/17. J'ai pu aussi remarquer que lorsqu'elle reste allumée sans rien faire (sans filmer), la zone de l'écran chauffe légèrement, je ne sais pas si c'est normal.

 

Si j'ai bien compris, sur ce modèle il n'y a aucun moyen de démonter sans casser la camera? Il n'existe pas non plus de manipulation spéciale qui réinitialiserait complètement le logiciel? Ou encore un logiciel PC de paramétrage avancé?

 

Merci encore

GoPro
Posts: 2,471

Re: Date et heure bloquées sur HERO (2014)

@totod60563, thanks for going through the suggested steps. It is normal for the camera to become warm when in use (even on standby) due to power consumption.

 

I have one more suggestion, let's see if this will help to completely clear the camera's cache and reset the settings.

  • Keep the camera powered on until the battery is fully drained. Once the battery is dead, leave the camera as it is for at least 10 minutes. Then, charge the camera back up. When charged up, power the camera on and try setting the date and time in the camera again.

The HERO (2014) camera has a built-in housing and battery. As for the software configuration reset, manually reinstalling the firmware update is the best way to go with.

Anyhow, for reference, you will also be able to change the date of your GoPro contents through Quik for Desktop: How Do I Change the Date on My Media?

Should you need further assistance on your camera, our Support team will be able to look into options on how we can extend our help. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Tourist
Posts: 3

Re: Date et heure bloquées sur HERO (2014)

Je viens d'essayer de vider entièrement la batterie avant de la recharger. Je me suis assuré que la camera ne pouvait plus s'allumer du tout, j'ai attendu 15min et je l'ai chargée. La date et l'heure sont restées bloquées.

 

J'ai voulu réessayer cette idée en laissant la batterie déchargée une nuit entière. Mais lorsque je l'ai rebranchée sur mon ordinateur, la camera ne s'est pas allumé du tout. Seule la LED rouge s'allume pour m'indiquer qu'elle est en charge. Je l'ai laissé charger jusqu'à l'extinction de la LED. Mais même après ça, la camera ne s'allume plus du tout. J'ai mis le firmware update sur la carte SD pour voir si elle pouvait le lancer et l'installer, mais rien ne se passe (l'écran reste éteint).

 

La camera ne boot plus du tout et n'est plus reconnue par mon ordinateur ou par GoPro Quick. Je pense qu'elle est brickée...

GoPro
Posts: 7,603

Re: Date et heure bloquées sur HERO (2014)

Sorry to hear about that, @totod60563. At this time, it would be best to contact our Support team  at https://gopro.com/help/ContactUs so they can assist you further. You may reach them by phone or chat. When you do, make sure you have access to your camera, and details about it. You may also direct them to this thread for reference on what you have done already.