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Tourist
Posts: 3

Data lost

dear Ladies and Gentlemen hello!!I was in holidays last week filmed and took photos.Yesterday I came back and unfortunately when i tried to upload the pics and videos to my computer it said that the folder was empty.During the week i had no sign or warning saying that the sd  card was full or that something went wrong.I didn t try also to remove the sd card or something.And something more.When i tried to conect it with my laptop a  new icon appeared saying Recovery D.I taped it but nothing happened.do you think is there a chance to save my data or they are gone?Could i do something to avoid it at the future?

GoPro
Posts: 2,432

Re: Data lost

@speedfreax, sorry to hear about what happened. Are you still able to view your media files when the SD card is in the GoPro camera?

Tourist
Posts: 3

Re: Data lost

Hello!Unfortunately no.I m curious about this recovery d icon that is shown in the computer and if there is a way to retrieve the photos from there..

Adventurer
Posts: 8,937

Re: Data lost

GoPro does not offer recovery programs, they offered a free editor.  that said.    Do not a thing t oyour sd card. put to the side, find a recovery program on line and give it a try,  Once you record over the card anythignthat was recording over will Erase  that part.   What  can be the issue. your sd card being a counterfient, bad sector, to hitting something.  

 

Have you gone through any metal detectors?

Tourist
Posts: 3

Re: Data lost

Yes through the airport metal detectors.What i find strange is that normally if the sd card was not placed well or was not detected by the camera it should wright sd full or not enough space etc...

Adventurer
Posts: 8,937

Re: Data lost

Yes if the camera detects a full card the overlay message appears. I do notthink the camera will detect you are low on Memry it will just say  memory full.  So this may lead to the sd card, if  you have another to try at your own expense, please do so and keep an eye on it,  if you think it is hte cmera's fault  and can not recover, then get with GoPro so no more valuable and priceless moments are lost.

GoPro
Posts: 2,432

Re: Data lost

@speedfreax, unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs. 

 

Since this is certainly not normal for files to suddenly go missing, we recommend to reach out to the SD card manufacturer to further troubleshoot the SD card.