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Reply
GoPro
Posts: 3,505

Re: Dark circles on GoPro Hero 6 in nightlaps mode?

 

Thanks @vgerasin

 

Keep us posted. 

We'll wait for the result. 

 

-Jay 

Hiker
Posts: 11

Re: Dark circles on GoPro Hero 6 in nightlaps mode?

He took off the protective glass and took a couple of pictures. The result is the same. Less glare, because it did not wait for complete darkness, but it was enough to see that the problem remained

 

Original photo

G0041021.JPG

 

Filtered photo

G0041021.jpg

GoPro
Posts: 3,505

Re: Dark circles on GoPro Hero 6 in nightlaps mode?

 

Thanks @vgerasin for raising that. 

This time it would be best contact GoPro Customer Support. 

Customer Support
They might be able to help. 

You may send this thread to support team so that they will have an idea what's exactly happening.

 

Regards, 

-Jay 

Hiker
Posts: 11

Re: Dark circles on GoPro Hero 6 in nightlaps mode?


@graytree76514 wrote:

 

Thanks @vgerasin for raising that. 

This time it would be best contact GoPro Customer Support. 

Customer Support
They might be able to help. 


Thank you!

Already have an active dialogue with the complex of technical support

Hiker
Posts: 11

Re: Dark circles on GoPro Hero 6 in nightlaps mode?

Honestly speaking, gopro experts do not really see the problem. I even sometimes seem, it's like that picture of "what color is the dress".

 

I suggest you familiarize yourself with the problem. I spread to you two source codes, two different night photos of timelaps. When scrolling, closer to the middle, you can see the very defect, about which I'm trying to convey all technical support.

 

 

Highlighted
Hiker
Posts: 11

Re: Dark circles on GoPro Hero 6 in nightlaps mode?

Technical support specialists do not see the problem at all, or they do not want to recognize it, since it may be present on all gopher heroes. 6. I see an obvious marriage, a tech support girl always asks unrelated questions about why I do the processing in programs. I tell her directly that I'm trying to show you the problem in this way.

 

I'm once again told that the problem arises from processing in third-party programs, although I directly wrote and write that I just do night shots, which I then compile in a gopro studio program into one video file without any processing and get a video with a dark circle , which appears and then disappears.

 

I attach a picture on which technical support answers me that does not see the problem.

 

Tell me where else you can write, because I feel that my problem will not be solved, because they do not even want to see it.

 

 

screen.jpg