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Tourist
Posts: 2

Damaged while taking underwater shot, damaged by water

Hi GoPro, I have bought one GoPro hero 5session.And I was happy with that camera, but yesterday, I wanted to take some underwater shots. But after I put my hero5 session into water, I am surprised as it stoped working. No LED light blinking, no beeps it's totally dead. What should I do with this dead GoPro camera please help. I thought my session camera was waterproof.
Explorer
Posts: 11,231

Re: Damaged while taking underwater shot, damaged by water

The Session cameras are very much waterproof (unless the side media door is not shut properly or the seal is dirty, damaged, loose,...). the only other place that water can possibly enter the camera is through a crack in the top LCD window. Water damage is not covered by GoPro's one year warranty. You can, however, use the camera for a trade up. Alternatively, if you have GoPro Plus, you can see about getting a replacement camera.  You can contact the GoPro Support Team to find out what your options are.

Tourist
Posts: 2

Re: Damaged while taking underwater shot, damaged by water

I don't have any GoPro plus subscription. I am from India and here in India there is no service centre of GoPro. What should I do?
Explorer
Posts: 11,231

Re: Damaged while taking underwater shot, damaged by water

there are YouTube videos that might help you out, but as far as service centers, GoPro does not do repairs.  Taking apart and trying to repairs on a Session camera is very tricky and is NOT recommended.  The Chat Support is available during normal business hours.  Try changing your location to North America.