Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-352615%22%20slang%3D%22en-US%22%3EDamaged%20camera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352615%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20GoPro.%3C%2FP%3E%3CP%3EWe%20bought%20a%20Karma%20drone%20with%20Hero%206%20camera.%20Invoice%20date%26nbsp%3B30-08-2018%20and%20invoice%20number%26nbsp%3BHF6003336567.Now%20our%20camera%20Hero%206%20screen%20stopped%20working.What%20do%20we%20need%20to%20do%20next%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERen%C4%81rs%20Zadvinskis%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-352615%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-352675%22%20slang%3D%22en-US%22%3ERe%3A%20Damaged%20camera%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-352675%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F105648%22%20target%3D%22_blank%22%3E%40renarsz3%3C%2FA%3E.%20Do%20you%20mean%20the%20HERO6%20black%20camera%20is%20still%20working%20except%20that%20the%20rear%20screen%20does%20not%20display%20anything%3F%20If%20this%20is%20the%20case%2C%20see%20if%20the%20performing%20a%20manual%20update%20will%20help.%20the%20instructions%20below%20will%20guide%20you%20through%20the%20process%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EGo%20to%20the%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero6%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EHERO6%26nbsp%3BBlack%26nbsp%3B%3C%2FA%3Eupdate%20page.%3C%2FLI%3E%0A%20%3CLI%3EUnder%20%22Other%20ways%20to%20update%22%20at%20the%20base%20of%20the%20page%2C%26nbsp%3Bclick%20%22Update%20your%20camera%20manually.%22%3C%2FLI%3E%0A%20%3CLI%3EEnter%20your%20Serial%20Number%20and%20other%20requested%20information%2C%20click%20Next%20Step.%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Download%20Update.%22%3C%2FLI%3E%0A%20%3CLI%3EClick%20%22Click%20here%20to%20download%20firmware.%22%3C%2FLI%3E%0A%20%3CLI%3EFollow%20the%20steps%20on%20the%20screen%20for%20detailed%20instructions%20for%20your%20operating%20system.%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EMake%20sure%20that%20the%20camera%20is%20fully%20charged%20and%20that%20the%20SD%20card%20used%20is%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FSD-Card-Reformat-on-a-Mac-Computer%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Eformatted%3C%2FA%3E.%20Save%20all%20the%20SD%20card%20contents%20before%20doing%20a%20format%20as%20this%20step%20erases%20all%20the%20contents%20of%20the%20SD%20card.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20issue%20persists%2C%20our%20Support%20team%20will%20be%20able%20to%20assist%20you%20further.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3B.%20Let%20us%20know%20how%20it%20works%20out.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1

Damaged camera

Dear GoPro.

We bought a Karma drone with Hero 6 camera. Invoice date 30-08-2018 and invoice number HF6003336567.Now our camera Hero 6 screen stopped working.What do we need to do next?

 

 

Renārs Zadvinskis

 

GoPro
Posts: 7,572

Re: Damaged camera

Hello @renarsz3. Do you mean the HERO6 black camera is still working except that the rear screen does not display anything? If this is the case, see if the performing a manual update will help. the instructions below will guide you through the process: 

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card used is formatted. Save all the SD card contents before doing a format as this step erases all the contents of the SD card. 

 

If the issue persists, our Support team will be able to assist you further. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Let us know how it works out. 

 

Thanks, 
Marius