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Sightseer
Posts: 1
Accepted Solution

Damaged Hero 4 Black

My camera records very little sound, so I’m wondering if the mic is broken?
And when I record in 4K I get a weird boarder top and bottom of the playback screen, is this normal?

Accepted Solutions
GoPro
Posts: 3,924

Re: Damaged Hero 4 Black

Hi @royalstar84465,

 

Do you have any samples you can share? It is hard to know what is going on without any examples. 

 

I would start by making sure you are running the most recent firmware:

 

https://gopro.com/update/hero4

 

And that you are using a recommend SD Card:

 

https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Damaged Hero 4 Black

Hi @royalstar84465,

 

Do you have any samples you can share? It is hard to know what is going on without any examples. 

 

I would start by making sure you are running the most recent firmware:

 

https://gopro.com/update/hero4

 

And that you are using a recommend SD Card:

 

https://gopro.com/help/articles/Block/microSD-Card-Considerations

 

Best,

Ryan