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Tourist
Posts: 1
Accepted Solution

Damaged 7 Black

Hi,

I have a damaged 7 Black I want to replace. What do I have to do?

 


Accepted Solutions
GoPro
Posts: 7,571

Re: Damaged 7 Black

Hello @peterw8063. You will have to get in touch with our Support team. You may reach them by phone or chat through https://gopro.com/help/ContactUs and show them the damage to your camera using photos or a clip. Please make sure that you have your camera information as well as proof of purchase handy. 

 

Alternatively, you may also reach out to the seller for a faster turn around on an exchange. This is if the camera is newly-bought and not purchased via GoPro directly. Best regards!

View solution in original post

Adventurer
Posts: 8,938

Re: Damaged 7 Black

Like said 1. Seller first , for a Full refund,   GoPro for an exchange only

 

If bought from gopro a full refurnd  or exchange .

View solution in original post


All Replies
GoPro
Posts: 7,571

Re: Damaged 7 Black

Hello @peterw8063. You will have to get in touch with our Support team. You may reach them by phone or chat through https://gopro.com/help/ContactUs and show them the damage to your camera using photos or a clip. Please make sure that you have your camera information as well as proof of purchase handy. 

 

Alternatively, you may also reach out to the seller for a faster turn around on an exchange. This is if the camera is newly-bought and not purchased via GoPro directly. Best regards!

Adventurer
Posts: 8,938

Re: Damaged 7 Black

Like said 1. Seller first , for a Full refund,   GoPro for an exchange only

 

If bought from gopro a full refurnd  or exchange .