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Sightseer
Posts: 2

Damage hero 7 and I have go plus.

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The cover where you attach the connector to charge was broken. I have a go plus. How can I return the item for replacement? Please email me instruction as soon as possible, I need my GoPro soon to use for our vacation. Thanks
Adventurer
Posts: 13,697

Re: Damage hero 7 and I have go plus.

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Is gopro plus on this site  for that?  Answer is No. you are to contact gopro.themselves about the issue you have, do you know how to do that?

 

at gopro.com/contactus you get 24-7 chat, remember you can talk about things here at the forum of Supprt.

Sightseer
Posts: 2

Re: Damage hero 7 and I have go plus.

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No I don’t know how to do that. If you can please let me know. Thanks
GoPro
Posts: 19,223

Re: Damage hero 7 and I have go plus.

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Hello @loyalgorge00500. The side door (cover referred to in your description) is replaceable as a part. Please get in touch with our Support team at https://gopro.com/help/ContactUs so they can help you. You may reach them by phone or chat. When you do, make sure that you have access to your camera, and that photos showing the broken/damaged part are handy for easy reference. Best regards!