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Is your GoPro gear up to date? Check to see If it is on our Update page.
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Tourist
Posts: 3

DISPLAY NEGRO HERO 5

MI HERO 5 PRESENTA LA FALLA CON EL DISPLAY TRASERO NO SE VE, SI DA LAS FUNCIONES PARA MANDAR A LA GALERIA O CONFIGURACION, PERO NO HAY IMAGEN ESTA EN NEGRO

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GoPro
Posts: 15,490

Re: DISPLAY NEGRO HERO 5

Hello @principem14. Has your camera always shown a black screen on the rear display? If not, try manually updating the camera firmware. The instructions below will guide you through the process:

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that the camera is fully charged prior to the update, and that the SD card is formatted. If the screen remains black even if the camera is powered on, the next step would be to engage our Support team. You may reach them through https://gopro.com/help/ContactUs . 

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Tourist
Posts: 3

Re: DISPLAY NEGRO HERO 5

ya realice la actualizacion con exito y el problema persiste.

trate de contactar al soporte tecnico pero jamas responde

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GoPro
Posts: 15,490

Re: DISPLAY NEGRO HERO 5

What seems to be the issue with contacting Support? Are you attempting to connect with them by phone, or by chat? Could it be that you are trying to reach them beyond hours of operation? If you are calling, try using a different line as not all networks allow calls to international toll free numbers. If by chat, try changing the location (see upper-right portion of the contact page) and see if te request will go through. Let us know how it goes. Thanks!

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Tourist
Posts: 3

Re: DISPLAY NEGRO HERO 5

por el chat no logro contactar, y en telefono suena dos beces y se cualga la llamada, la verdad me esta dejando que desear el servicio

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Adventurer
Posts: 13,439

Re: DISPLAY NEGRO HERO 5

on the URL page change the  globe to EN and make sure in Pacific time zone contact gopro. how hard is that?