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Posts: 1

Customer service is the worst

Hero 4 completely dead. Tried new batteries. New charging cords. Still won’t turn on. Support only offers you 20% off new camera and won’t give you the discount on the new unit till you return the old go pro first.  So I’m out a camera I used 5 times and get a new one till I return the broken one.  Not right. So not only do you spend 300 on camera but you have to pay shipping back to them to only get 20% off a new camera and spend another 300 dollars. Awesome work GoPro.  


Not it satisfied at all with this 

Posts: 13,366

Re: Customer service is the worst

all sounds right  are you within your warranty ????