Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

Customer service is the worst

Hero 4 completely dead. Tried new batteries. New charging cords. Still won’t turn on. Support only offers you 20% off new camera and won’t give you the discount on the new unit till you return the old go pro first.  So I’m out a camera I used 5 times and get a new one till I return the broken one.  Not right. So not only do you spend 300 on camera but you have to pay shipping back to them to only get 20% off a new camera and spend another 300 dollars. Awesome work GoPro.  

 

Not it satisfied at all with this 

Highlighted
Adventurer
Posts: 13,366

Re: Customer service is the worst

all sounds right  are you within your warranty ????