01-20-2021 06:35 PM
Re: Customer service HORRIBLE[ New ]
The only reason why the support was able to get a solution is that I had to force the issue. I was given false information and mistreated: 1. online chat "disconnect" a few times but I only received one phone call back. 2. I asked for a new camera and I was told Gopro would only send me the piece. I said it wasn't good enough multiple times and then he disclosed a warranty could replace it. (Lie) 3. I was put on hold with the online chat for 30 minutes waiting for a manager at one time. 4. Asked a customer service rep " how long have I been on these chats and the person refused to answer a basic question which would help me understand how much time I really spent on this. This is on record with my online chat. 5. Refuse to endorse my issue for a manager even though I requested a manager.
01-21-2021 01:16 PM