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Tourist
Posts: 2

Cubes in the image

Hi, when shooting in fullhd (Hero 7 black) I have two parallel rows of squares in the video. Any advice?
There is no problem in 4k and the camera has the last FW

GoPro7b.png

Nomad
Posts: 1,432

Re: Cubes in the image

Try using a different SD card and see if that helps.  The card may be too slow or have issues.  Did you get this issue with the older firmware at all?

Tourist
Posts: 2

Re: Cubes in the image

Thanks for the reply. I tried another card with the same result. But it can't be a slow card when there is no problem in 4K @ 60fps. Unfortunately I have never used FHD with older FW. I only have this camera for a few weeks.

Nomad
Posts: 1,432

Re: Cubes in the image

I would suggest you contact GoPro directly at this point.  

 

https://gopro.com/help/ContactUs

 

It may be an issue with the camera.  Does it still happen if you turn off image stabilization?  Either way, they may be able to walk you through some steps to diagnose the issue further.