Hello, @antong1316. We'd like to isolate possible sources of error by doing some troubleshooting steps.
If you haven't yet, perform a manual firmware update. This will help get rid of any issue with the current installation. Follow the steps under Manual Update here to complete the process.
Which SD card are you using? The brand, type, and capacity will be helpful information. We hope to hear back from you. Let us know how it goes.
