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Tourist
Posts: 2
Accepted Solution

Corrupted video purple and green

The GoPro hero 8 videos are corrupted. They don't play on GoPro itself and when I put the SD on the laptop I got damaged videos with purple and green colours. They sd I am using is the one GoPro had inside the box.

Accepted Solutions
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GoPro
Posts: 17,313

Re: Corrupted video purple and green

Hi @alekoukos

 

We'd like to look into this further.

Please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

 

Thanks!
Ej

 

View solution in original post


All Replies
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Nomad
Posts: 3,746

Re: Corrupted video purple and green

Did you format the memory card in the GoPro before use?

 

Have you updated the GoPro to the latest Firmware?

 

If the problem persists, try using a different memory card and see if it improves things, it's possible that the card may be defective.

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Tourist
Posts: 2

Re: Corrupted video purple and green

I have tried everything. Nothing is working
Highlighted
GoPro
Posts: 17,313

Re: Corrupted video purple and green

Hi @alekoukos

 

We'd like to look into this further.

Please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

 

Thanks!
Ej