Corrupted video purple and green [ New ]

[alekoukos]

The GoPro hero 8 videos are corrupted. They don't play on GoPro itself and when I put the SD on the laptop I got damaged videos with purple and green colours. They sd I am using is the one GoPro had inside the box.

[aragon1006 · Accepted solution]

Hi @alekoukos

We'd like to look into this further.

Please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

Thanks!
Ej

[irishmanpdx]

Did you format the memory card in the GoPro before use?

Have you updated the GoPro to the latest Firmware?

If the problem persists, try using a different memory card and see if it improves things, it's possible that the card may be defective.

[alekoukos]

I have tried everything. Nothing is working

[aragon1006 · Accepted solution]

Hi @alekoukos

We'd like to look into this further.

Please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

Thanks!
Ej