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Tourist
Posts: 2

Corrupted video purple and green

[ New ]
The GoPro hero 8 videos are corrupted. They don't play on GoPro itself and when I put the SD on the laptop I got damaged videos with purple and green colours. They sd I am using is the one GoPro had inside the box.

Accepted Solutions
GoPro
Posts: 23,131

Re: Corrupted video purple and green

[ New ]

Hi @alekoukos

 

We'd like to look into this further.

Please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

 

Thanks!
Ej

 

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Nomad
Posts: 5,296

Re: Corrupted video purple and green

[ New ]

Did you format the memory card in the GoPro before use?

 

Have you updated the GoPro to the latest Firmware?

 

If the problem persists, try using a different memory card and see if it improves things, it's possible that the card may be defective.

Tourist
Posts: 2

Re: Corrupted video purple and green

[ New ]
I have tried everything. Nothing is working
GoPro
Posts: 23,131

Re: Corrupted video purple and green

[ New ]

Hi @alekoukos

 

We'd like to look into this further.

Please reach out to our Support Team.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

 

Thanks!
Ej