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Tourist
Posts: 2
Accepted Solution

Corrupted JPG en MP4, is there a solution? (Flashcard is OK, no bad sectors)

Hello,

 

I'm trying to find a solution for hours with no success so I try here...

My wife and I went paragliding this week-end and we took videos and photos using GoPro Hero 3+ Black Edition. On my side no problem but on my wife's µSD card, only two pics and one small footage are ok.

We are totally unable to open the others, and there are no thumbnails visible at all.

I checked with various software which were unable to help me, and I checked the µSD for bad sectors but it seems OK so I don't understand what happenned... 

I noticed that "corrupted" JPG are named "GOxxxx" while the two working ones are named "GOPRxxxx"

I attach one "corrupted" JPG for record.

 

Thanks!

G0015136.JPG

Accepted Solutions
GoPro
Posts: 3,924

Re: Corrupted JPG en MP4, is there a solution? (Flashcard is OK, no bad sectors)

Hi @toughcave77283,

 

I would recommend checking at this thread where some of our users have found a solution to recovering corrupt files.

 

https://community.gopro.com/t5/Cameras/Recover-corrupted-file/td-p/18985

 

Hopefully you are able to recover those files!

 

Best,

Ryan

 

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Corrupted JPG en MP4, is there a solution? (Flashcard is OK, no bad sectors)

Hi @toughcave77283,

 

I would recommend checking at this thread where some of our users have found a solution to recovering corrupt files.

 

https://community.gopro.com/t5/Cameras/Recover-corrupted-file/td-p/18985

 

Hopefully you are able to recover those files!

 

Best,

Ryan

 

Tourist
Posts: 2

Re: Corrupted JPG en MP4, is there a solution? (Flashcard is OK, no bad sectors)

Thank you for your help ryan.

Although it didn't work (I tried both approaches from your link), and there is no solution proposed for images :(