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Tourist
Posts: 3

Corrupt MAX 360 footage

Hi

I have a corrupt zone in all 360 footage. It does not appear when previewing the 360 footage, however you can see it in the thumnail once it is downloaded to the app. Once the files are rendered it is in the final video.

_SD card is on the approved list

_App is up to date

_Firmware is latest (even did a manual update)

_Have done a factory reset.

Is there something I'm missing or do I have a bad unit?

 

 

IMG_6677.PNG
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Tourist
Posts: 2

Re: Corrupt MAX 360 footage

I have the same problem too. 

It's very troubled.

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Tourist
Posts: 2

Re: Corrupt MAX 360 footage

[ Edited ]

Are you using an Iphone 8. I am having the same the issue. I believe gopro is aware. 

 

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Tourist
Posts: 3

Re: Corrupt MAX 360 footage

Yes - Iphone 8

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Tourist
Posts: 3

Re: Corrupt MAX 360 footage

I’ve just tried to replicate the issue on an iPad Pro, and had no problems with the same footage. So yes, definitely seems like a iPhone 8 issue.

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Hiker
Posts: 14

Re: Corrupt MAX 360 footage

Hi there,

 

I also have an iPhone 8, and I also have this corrupted section.  Just as you've described - it does not appear in the preview, but it appears in every file rendered from the GoPro app.

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Tourist
Posts: 2

Re: Corrupt MAX 360 footage

I was told by GoPro that they should have a fix with the next update
Highlighted
Hiker
Posts: 14

Re: Corrupt MAX 360 footage

[ Edited ]

Do they have a release schedule? Or did they happen to mention a ballpark timeline for that update?  Worth noting that the exact same footage, when edited on an iPhone 6, does not have that corrupted section.  So it's definitely isolated to the iPhone 8.