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Tourist
Posts: 3
Accepted Solution

Corrosion on hero 6

I have gopro hero 6 i bought it last month before my vacation. I used it according to the manual, after using it in water i wash it with tap water and carefully dry with towel, and somehow there is a corrosion on hdmi port and usb port, so the camera won't charge and won't turn on. I took it to the service and they told me that there is no water entered inside the camera just a little drop on the plugs, so the corrosion makes some problems, they dont know how to fix this problem so they need to send it to you, and for that they want to charge me 200 euros, can someone tell me what to do?

Accepted Solutions
GoPro
Posts: 7,532

Re: Corrosion on hero 6

Hello @bravestorm00505

 

Sorry to hear about the trouble with the camera. It is odd that a drop of water would cause corrosion specially that the camera is new (unless water has been there for quite a long time). Let us help you. If you get in touch with our Support team, they will be able to walk you through the next steps. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 7,532

Re: Corrosion on hero 6

Hello @bravestorm00505

 

Sorry to hear about the trouble with the camera. It is odd that a drop of water would cause corrosion specially that the camera is new (unless water has been there for quite a long time). Let us help you. If you get in touch with our Support team, they will be able to walk you through the next steps. You can reach them through phone or chat here https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 3

Re: Corrosion on hero 6

i can't reach tham, Chat is currently unavailable for you. :(
GoPro
Posts: 8,889

Re: Corrosion on hero 6

 

Hi @bravestorm00505

 

Please check their hours of operation through the same link.

You should be able to get through during these times.

 

Thanks!

Ej