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Hiker
Posts: 13

Continued fail update Hero3 Black

Having update failures.....

When I transfer update folder the GoPro will just turn on as if nothing is different.

When I transfer the files from the folder, I get the fail to update message.

 

Ive got a proper memory card and am following directions to the T.  Any suggestions???  Thank you in advance!

 

GoPro
Posts: 7,606

Re: Continued fail update Hero3 Black

 

Hi @mulewhisperer

 

For the HERO3 Black, you need to transfer the update files to the root to the SD card.

Do not transfer the UPDATE folder.

 

Please try it again, make sure to format the SD card before proceeding.

Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 13

Re: Continued fail update Hero3 Black

[ Edited ]

Put card through format. Followed instructions putting files in.  Still getting camera update failed and blinking red light.

GoPro
Posts: 7,606

Re: Continued fail update Hero3 Black

 

Hi @mulewhisperer

 

One HERO3 user was able to complete the update just now.

Check out this thread: https://community.gopro.com/t5/Cameras/Gopro-Hero-3-Silver-doesn-t-have-a-loading-screen-It-just-goe...

If you are still getting errors, you may reach out to our Support Team.

 

Thanks!

Ej

Hiker
Posts: 13

Re: Continued fail update Hero3 Black

Yep, Ive taken my time and followed those instructions........

 

Hiker
Posts: 13

Re: Continued fail update Hero3 Black

*I have now been able to update Wifi.  I was trying to do the option that does both Wifi and Firmware.  If I select to just update the Wifi, it allows me to do so.  When I later try to add the firmware update, it does not allow me to do so.

 

Question.  I have a Hero Black 3, Hero Black 3+, and a Hero Black 7.  Since they all require different methods of updating, do I need to "marry" the SD card that I used to update to the corresponding gopro?  Or once the files are put onto sd card, loaded and successfully updated, can I erase the files on the sd and interchange them?

 

Any other help to update the firmware on the hero3 would be appreciated!

GoPro
Posts: 7,104

Re: Continued fail update Hero3 Black

Hello @mulewhisperer. Great to know that you were able to update the Wi-Fi information on your camera. Among all the camera models that you mentioned, only the HERO3 Black has a different method of updating, particularly that of saving the update files instead of the UPDATE folder on the SD card. 

 

When updating, it is always best to format the SD card prior to saving the update files/folder. This ensures that no files will interfere with the process. 

Hiker
Posts: 13

Re: Continued fail update Hero3 Black

Question.  I have a Hero Black 3, Hero Black 3+, and a Hero Black 7.  Do I need to "marry" the SD card that I used to update to the corresponding gopro?  Or once the files are put onto sd card, loaded and successfully updated, can I erase the files on the sd and interchange them?

 

Any other help to update the firmware on the hero3 would be appreciated!