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Sightseer
Posts: 1

Contact support not working

[ New ]

I use the contact support page and keep getting invalid captcha and it won't submit my info for a call or chat. 

Sightseer
Posts: 4

Betreff: Contact support not working

[ New ]

Ich habe das gleiche Problem.

GoPro
Posts: 30,760

Re: Betreff: Contact support not working

[ New ]

Hi @trentemily @scheune85

 

Make sure to enter the details manually to avoid captcha errors.

When reaching out to the team, try initiating a chat session then change the region(upper right-hand side) to US-English.
Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual.

 

Thanks!

Ej

 

Tourist
Posts: 16

Re: Betreff: Contact support not working

[ New ]

I am able to get through to support. They are just not very helpful.

 

No one can provide any information on when I will receive a replacement camera or a refund. 

 

GoPro is like the Donald Trump of action cameras. Completely ineffective and full of lies!