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Tourist
Posts: 4

Contact gopro

Hi can anyone tell me how I can email GoP. The online chat isn’t any good as I work them times and unable to use it while at work.

Thanks
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Backpacker
Posts: 803

Re: Contact gopro

hi,

 

this is one way:

 

https://gopro.com/feedback

 

still...in the past, when I reported issues, I received at least an email...now no feedback from GoPro, and I used this mode al least 4 time in the last period....

 

robert

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Backpacker
Posts: 803

Re: Contact gopro

I do find also the email:

 

customersupport@gopro.com

 

robert

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Tourist
Posts: 4

Re: Contact gopro

Hi Robert thanks for the help I’ve tried both and no luck just get an email back from the customer support saying you need to create a new support case with GoPro. So hard to do when it’s only open working hours.
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Backpacker
Posts: 803

Re: Contact gopro

here is their response after sending an email

 

Hello, 
Thanks for reaching out to us! Unfortunately, this is not a valid email address to create a new support case with GoPro. 
If you already have an open support case with us, please reply within that email chain and your case will be updated with your response. 
If you do not have an open support case, please follow this link to contact a member of our team: http://gopro.com/contact-us

Many thanks,

GoPro Support 
www.gopro.com/support

 

 

let me try that link....

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Backpacker
Posts: 803

Re: Contact gopro

you are right!

 

Call us or Chat us.....

 

no email....

 

interesting way to do Customer Service.

 

 

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Tourist
Posts: 4

Re: Contact gopro

I know hard work to register a support number I really need to get hold of them as my hero 5 black just died

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Backpacker
Posts: 803

Re: Contact gopro

....sorry to hear that.... because of the new 02.60 software?