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Tourist
Posts: 3
Accepted Solution

Connections With App

My GoPro App shows that it is initially connected to my camera, but it diconnects almost immediately after initial connection. I have reset the app and the camera numerous timnes and re-connected, but the same thing happens and they disconnect straigh away. The connection will not maintian itself.


Accepted Solutions
GoPro
Posts: 8,933

Re: Connections With App

Thank you for the feedback, @rockyhero34253. As this maybe related to how the GoPro App works with particular operating systems, it would be best to get in touch with our Support team for further assistance. You can reach them via phone or chat here https://gopro.com/help/ContactUs. 

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All Replies
GoPro
Posts: 8,933

Re: Connections With App

Hello @rockyhero34253

 

Is this a recent occurrence? What is the operating system for the mobile device that you are using? Does your device have the latest OS version? See if the steps to fix discussed here will help clear the issue. Let us know how it goes. 

 

Thanks, 

Marius

Tourist
Posts: 3

Re: Connections With App

In response to the queries I reply as follows:

 

Is this a recent occurrence? It has been an issue ever since I bought the GoPro

What is the operating system for the mobile device that you are using? I am using a Samsung Galaxy S7 Edge with the latest up to date operating sysytem.

Does your device have the latest OS version? Yes

See if the steps to fix discussed here will help clear the issue. Let us know how it goes. - I have been through the steps provided in the link many times and they do not work.

I note that others on this forum have had similar issues and it is obviously something that the GoPro team need to look into and resolve.

GoPro
Posts: 8,933

Re: Connections With App

Thank you for the feedback, @rockyhero34253. As this maybe related to how the GoPro App works with particular operating systems, it would be best to get in touch with our Support team for further assistance. You can reach them via phone or chat here https://gopro.com/help/ContactUs. 

Tourist
Posts: 3

Re: Connections With App

The link you sent does not work. I get the following message.

 

Epic fail. 404 page not found. Sometimes getting radical comes at a cost.

Error Code: 404. No GoPros harmed in the making of this page.

GoPro
Posts: 8,933

Re: Connections With App

Hello @rockyhero34253

 

Sorry. The punctuation mark (period) has been made part of the link when it shouldn't. Please try this: https://gopro.com/help/ContactUs

 

Thanks, 
Marius