Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-315053%22%20slang%3D%22fr-FR%22%3EConnection%20go%20pro%20app%20%26amp%3B%20merge%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315053%22%20slang%3D%22fr-FR%22%3E%3CP%3EHello%26nbsp%3B%3C%2FP%3E%3CP%3EI%20just%20got%20my%20gopro%20fusion%2C%20I%20started%20it%20and%20connected%20to%20the%20gopro%20app%20of%20my%20galaxy%20S8%20%2B.%3C%2FP%3E%3CP%3EThen%20I%20changed%20such%20I%20took%20the%20Galaxy%20S10%20%2B%20and%20the%20impossible%20to%20connect%20the%20Fusion%20on%20gopro%20APP.%20the%20applicaotpn%20detects%20the%20camera%20but%20I%20receive%20the%20following%20message%3A%20We%20can%20not%20connect%20your%20Fusion.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20to%20recognize%20it%20on%20the%20S8%20%2B%20I%20have%20the%20same%20message.%3C%2FP%3E%3CP%3EI%20tried%20on%20a%20galaxy%20A7%20the%20same.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20reset%20the%20WIFI%20of%20the%20gorpo%20fusion%20but%20it%20does%20not%20work.%3C%2FP%3E%3CP%3EI%20even%20tried%20to%20install%20the%20beta%20update%20but%20I%20still%20can%20not%20connect%20the%20merge%20to%20any%20phone.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA%20solution%20%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-315053%22%20slang%3D%22fr-FR%22%3E%3CLINGO-LABEL%3Efusion%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-315063%22%20slang%3D%22en-US%22%3ERe%3A%20Connection%20go%20pro%20app%20%26amp%3B%20fusion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-315063%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93816%22%20target%3D%22_blank%22%3E%40momoelali%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20reference%20to%20the%20list%20of%20supported%20devices%20for%20the%20Fusion%20camera%2C%20Samsung%20Galaxy%20A7%20and%20S10%2B%20are%26nbsp%3Bcurrently%20not%20one%20of%20the%20mobile%20devices%20that%20meet%20the%20hardware%20requirements%20for%20compatibility%20with%20Fusion.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat's%20the%20exact%20model%20of%20your%20Samsung%20Galaxy%20S8%2B%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20see%20the%20list%20of%20supported%20mobile%20devices%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe're%20working%20on%20full%20support%20for%20your%20Android%20device%20and%20many%20others%20in%20the%20future.%20Apologies%20for%20any%20inconvenience%20in%20the%20meantime.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnn%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

Connection go pro app & fusion

Bonjour 

Je viens de recevoir ma gopro fusion , je l'ai démarré et connecté sur le gopro app de mon galaxy S8+ .

Puis j'ai changé de tel jai pris le Galaxy S10+ et la impossible de connecté la Fusion sur gopro APP . l'applicaotpn detecte la caméra mais je recois le message suivant : Nous ne pouvons pas connecter votre Fusion .

 

J'ai essayé de la reconncté sur le S8+ jai le meme message .

J'ai essayé sur un galaxy A7 pareil .

 

J'ai reinitialisé la WIFI de la gorpo fusion mais ça marche pas .

J'ai meme essayé d'installer la mise a jour béta mais je peux toujours pas connecté la fusion à aucun telephonne .

 

Une solution ?

Highlighted
GoPro
Posts: 2,279

Re: Connection go pro app & fusion

Hi @momoelali,

 

In reference to the list of supported devices for the Fusion camera, Samsung Galaxy A7 and S10+ are currently not one of the mobile devices that meet the hardware requirements for compatibility with Fusion. 

 

What's the exact model of your Samsung Galaxy S8+?

 

You can see the list of supported mobile devices here: https://gopro.com/help/articles/block/fusion-supported-devices

 

We're working on full support for your Android device and many others in the future. Apologies for any inconvenience in the meantime.

 

Thanks,

 

Ann