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Tourist
Posts: 3
Accepted Solution

Connection go pro app & fusion

Bonjour 

Je viens de recevoir ma gopro fusion , je l'ai démarré et connecté sur le gopro app de mon galaxy S8+ .

Puis j'ai changé de tel jai pris le Galaxy S10+ et la impossible de connecté la Fusion sur gopro APP . l'applicaotpn detecte la caméra mais je recois le message suivant : Nous ne pouvons pas connecter votre Fusion .

 

J'ai essayé de la reconncté sur le S8+ jai le meme message .

J'ai essayé sur un galaxy A7 pareil .

 

J'ai reinitialisé la WIFI de la gorpo fusion mais ça marche pas .

J'ai meme essayé d'installer la mise a jour béta mais je peux toujours pas connecté la fusion à aucun telephonne .

 

Une solution ?


Accepted Solutions
Highlighted
GoPro
Posts: 2,901

Re: Connection go pro app & fusion

Hi @momoelali,

 

In reference to the list of supported devices for the Fusion camera, Samsung Galaxy A7 and S10+ are currently not one of the mobile devices that meet the hardware requirements for compatibility with Fusion. 

 

What's the exact model of your Samsung Galaxy S8+?

 

You can see the list of supported mobile devices here: https://gopro.com/help/articles/block/fusion-supported-devices

 

We're working on full support for your Android device and many others in the future. Apologies for any inconvenience in the meantime.

 

Thanks,

 

Ann

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All Replies
Highlighted
GoPro
Posts: 2,901

Re: Connection go pro app & fusion

Hi @momoelali,

 

In reference to the list of supported devices for the Fusion camera, Samsung Galaxy A7 and S10+ are currently not one of the mobile devices that meet the hardware requirements for compatibility with Fusion. 

 

What's the exact model of your Samsung Galaxy S8+?

 

You can see the list of supported mobile devices here: https://gopro.com/help/articles/block/fusion-supported-devices

 

We're working on full support for your Android device and many others in the future. Apologies for any inconvenience in the meantime.

 

Thanks,

 

Ann