Connection go pro app & fusion [ New ]

[momoelali]

Bonjour 

Je viens de recevoir ma gopro fusion , je l'ai démarré et connecté sur le gopro app de mon galaxy S8+ .

Puis j'ai changé de tel jai pris le Galaxy S10+ et la impossible de connecté la Fusion sur gopro APP . l'applicaotpn detecte la caméra mais je recois le message suivant : Nous ne pouvons pas connecter votre Fusion .

J'ai essayé de la reconncté sur le S8+ jai le meme message .

J'ai essayé sur un galaxy A7 pareil .

J'ai reinitialisé la WIFI de la gorpo fusion mais ça marche pas .

J'ai meme essayé d'installer la mise a jour béta mais je peux toujours pas connecté la fusion à aucun telephonne .

Une solution ?

[aenriquez · Accepted solution]

Hi @momoelali,

In reference to the list of supported devices for the Fusion camera, Samsung Galaxy A7 and S10+ are currently not one of the mobile devices that meet the hardware requirements for compatibility with Fusion. 

What's the exact model of your Samsung Galaxy S8+?

You can see the list of supported mobile devices here: https://gopro.com/help/articles/block/fusion-supported-devices

We're working on full support for your Android device and many others in the future. Apologies for any inconvenience in the meantime.

Thanks,

Ann

[aenriquez · Accepted solution]

Hi @momoelali,

In reference to the list of supported devices for the Fusion camera, Samsung Galaxy A7 and S10+ are currently not one of the mobile devices that meet the hardware requirements for compatibility with Fusion. 

What's the exact model of your Samsung Galaxy S8+?

You can see the list of supported mobile devices here: https://gopro.com/help/articles/block/fusion-supported-devices

We're working on full support for your Android device and many others in the future. Apologies for any inconvenience in the meantime.

Thanks,

Ann