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Tourist
Posts: 1
Accepted Solution

Connecting to Windows 10 problem - GoPro HERO 2018 shown as MTP Device / my solution

Hello,

 

A month ago I have purchased the HERO 2018 camera. From the start I had problem connecting it to my Windows 10 Laptop. I have tried connecting it on my wife`s laptop, also Windows 10, and it worked with no problem (my wife`s laptop received the free windows 10 update, I have paid for the licence). The device was shown in Device Manager as MTP Device with an yelow exclamation mark on it and Windows was unable to install the correct drivers. Contacting the GoPro support ended with my problem beeing thrown away in Microsoft garden (the camera worked fine). Today I finaly had the time to waste for microsoft support. After the first chat assist, the assisstant said that this kind of support falls under Premium Subscription. So, after one month of diffrent approaches and 100 forums to solve the problem, I have paid 63 pounds for microsoft premium support (only one issue covered, with 30 days waranty). A lot of money to pay in order to receive support for a product I have paid in the first place. My problem was solved, good job, but I have asked the guy from Premium Support why this problem was not solved by an update because a lot of customers have it, he replied that the problem mut be addresed to them by the producer of the product in order for them to be aware of the issue and prepare a solving update. 

 

If this is the case and GoPro must adress microsoft about this problem in orderfor them to solve it, than GoPro owns me 63 pounds, the cost of customer support Smiley Happy

 

Any way, if you encounter this problem and you don`t find any solution, microsoft premium support is the fastest and the MOST EXPENSIVE solution. But is a solution. This, until GoPro will send the issue to Microsoft.


Accepted Solutions
GoPro
Posts: 7,569

Re: Connecting to Windows 10 problem - GoPro HERO 2018 shown as MTP Device / my solution

Hello @toughvista74654

 

Thank you for sharing! This is a huge help as we have been receiving a number of feedback regarding the issue. I have forwarded this to the team in charge for consideration. 

 

Best regards, 

Marius

View solution in original post


All Replies
GoPro
Posts: 7,569

Re: Connecting to Windows 10 problem - GoPro HERO 2018 shown as MTP Device / my solution

Hello @toughvista74654

 

Thank you for sharing! This is a huge help as we have been receiving a number of feedback regarding the issue. I have forwarded this to the team in charge for consideration. 

 

Best regards, 

Marius