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%3CLINGO-SUB%20id%3D%22lingo-sub-335502%22%20slang%3D%22en-US%22%3EConnecting%20Hero%207%20to%20a%20second%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335502%22%20slang%3D%22en-US%22%3EHello!%3CBR%20%2F%3EI've%20connected%20my%20hero%207%20to%20an%20oneplus%205t%2C%20but%20I%20can't%20seem%20to%20figure%20out%20how%20to%20add%20it%20to%20a%20second%20phone%20-%20a%20note%209.%3CBR%20%2F%3EI've%20been%20through%20troubleshooting%20steps%2C%20but%20nothing%20seems%20to%20help.%20I%20get%20the%20message%3A%20%22we%20can't%20find%20your%20gopro.%20Make%20sure%20your%20gopro%20app%20is%20selected%20on%20the%20camera's%20LCD%20touch%20display%2C%20then%20try%20again.%22%3CBR%20%2F%3E%3CBR%20%2F%3EDo%20you%20know%20what%20might%20be%20the%20issue%3F%3CBR%20%2F%3EThank%20you!%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-335502%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335638%22%20slang%3D%22en-US%22%3ERe%3A%20Connecting%20Hero%207%20to%20a%20second%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335638%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100330%22%20target%3D%22_blank%22%3E%40graydawn15662%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20remotely%20control%20your%20GoPro%20camera%20with%20only%20one%20device%20at%20a%20time.%20However%2C%20you%20should%20be%20able%20to%20pair%20the%20camera%20to%20multiple%20mobile%20devices%20through%20GoPro%20App.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20suggest%20the%20following%20steps%26nbsp%3Bto%20pair%20your%20camera%20to%20your%20second%20phone%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EDisconnect%20the%26nbsp%3Bother%20phone%20(OnePlus%205T)%20from%20the%20camera's%20Wi-Fi.%3C%2FLI%3E%0A%20%3CLI%3EGo%20through%20the%20usual%20initial%20pairing%20process%20on%20your%20second%20phone%20(Note%209)%20using%20the%20instructions%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FHow-to-Pair-the-Camera-with-the-GoPro-App%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%3C%2FLI%3E%0A%20%3CLI%3EOnce%20successfully%20paired%2C%20you%20should%20be%20able%20to%20control%20your%20camera%20using%20your%20second%20phone.%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EKind%20Regards%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnn%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-335828%22%20slang%3D%22en-US%22%3ERe%3A%20Connecting%20Hero%207%20to%20a%20second%20device%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335828%22%20slang%3D%22en-US%22%3EHi!%3CBR%20%2F%3EIt%20seems%20to%20be%20working%20now.%3CBR%20%2F%3E%3CBR%20%2F%3EThank%20you%20for%20your%20help!%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

Connecting Hero 7 to a second device

Hello!
I've connected my hero 7 to an oneplus 5t, but I can't seem to figure out how to add it to a second phone - a note 9.
I've been through troubleshooting steps, but nothing seems to help. I get the message: "we can't find your gopro. Make sure your gopro app is selected on the camera's LCD touch display, then try again."

Do you know what might be the issue?
Thank you!

Accepted Solutions
GoPro
Posts: 3,053

Re: Connecting Hero 7 to a second device

Hi @graydawn15662,

 

You can remotely control your GoPro camera with only one device at a time. However, you should be able to pair the camera to multiple mobile devices through GoPro App.

 

I suggest the following steps to pair your camera to your second phone:

  1. Disconnect the other phone (OnePlus 5T) from the camera's Wi-Fi.
  2. Go through the usual initial pairing process on your second phone (Note 9) using the instructions here.
  3. Once successfully paired, you should be able to control your camera using your second phone.

 

Kind Regards,

 

Ann

View solution in original post


All Replies
GoPro
Posts: 3,053

Re: Connecting Hero 7 to a second device

Hi @graydawn15662,

 

You can remotely control your GoPro camera with only one device at a time. However, you should be able to pair the camera to multiple mobile devices through GoPro App.

 

I suggest the following steps to pair your camera to your second phone:

  1. Disconnect the other phone (OnePlus 5T) from the camera's Wi-Fi.
  2. Go through the usual initial pairing process on your second phone (Note 9) using the instructions here.
  3. Once successfully paired, you should be able to control your camera using your second phone.

 

Kind Regards,

 

Ann

Sightseer
Posts: 2

Re: Connecting Hero 7 to a second device

Hi!
It seems to be working now.

Thank you for your help!
Highlighted
GoPro
Posts: 10,243

Re: Connecting Hero 7 to a second device

Glad to hear that it is @graydawn15662

 

Feel free to post back if something comes up.

 

Thanks!

Ej