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Sightseer
Posts: 1
Accepted Solution

Conectar mando a hero 2018

Buenas.. tengo una hero 2018 y un mando gopro. . No encuentro la forma de poder conectarlo.. si alguien puede ayudarme lo agradecería. .

Accepted Solutions
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GoPro
Posts: 5,794

Re: Conectar mando a hero 2018

Hello @noblebeach10344,

 

Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly:

  1. Remove HERO (2018) camera entry from the GoPro App's history.
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history.
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. From your HERO (2018) camera’s back screen, swipe down to open the menu. 
  3. Tap Connect > Reset Connections and then tap Reset. 
  4. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Hopefully this helps!

 

Ann

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,794

Re: Conectar mando a hero 2018

Hello @noblebeach10344,

 

Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly:

  1. Remove HERO (2018) camera entry from the GoPro App's history.
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history.
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. From your HERO (2018) camera’s back screen, swipe down to open the menu. 
  3. Tap Connect > Reset Connections and then tap Reset. 
  4. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Hopefully this helps!

 

Ann