Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-292433%22%20slang%3D%22en-US%22%3EConect%20my%20cel%20phone%20with%20gopro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292433%22%20slang%3D%22en-US%22%3EHi%2C%20my%20cel%20phone%20can%20not%20conect%20with%20my%20gopro%20hero5.%20The%20GoPro%20can%20%22see%22%20my%20cell%20phone%2C%20but%20%22he%20doesn't%20see%22%20the%20camera.%20I%20reset%20the%20wifi%20camera%20and%20at%20the%20cel%20phone%2C%20but%20still%20without%20the%20connection.%20What%20should%20I%20do%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-292433%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-292588%22%20slang%3D%22en-US%22%3ERe%3A%20Conect%20my%20cel%20phone%20with%20gopro%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-292588%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F89569%22%20target%3D%22_blank%22%3E%40bkzolli%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20using%20a%20HERO5%20Session%20or%20a%26nbsp%3BHERO5%20Black%3F%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20have%20an%20iPhone%20or%20an%20Android%20phone%3F%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20pairing%20it%20to%20another%20phone%20to%20help%20isolate%20where%20the%20trouble%20is%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20go%20over%20the%20steps%20on%20this%20article%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FGoPro-App-Camera-Connection-Troubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ETroubleshooting%20GoPro%20App%26nbsp%3BConnectivity%26nbsp%3BIssues%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20see%20if%20re-flashing%20the%20software%20will%20correct%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3EFollow%20%22Update%20your%20camera%20manually%22%20on%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Conect my cel phone with gopro

Hi, my cel phone can not conect with my gopro hero5. The GoPro can "see" my cell phone, but "he doesn't see" the camera. I reset the wifi camera and at the cel phone, but still without the connection. What should I do?

Accepted Solutions
GoPro
Posts: 9,706

Re: Conect my cel phone with gopro

 

Hi @bkzolli

 

Are you using a HERO5 Session or a HERO5 Black?

Do you have an iPhone or an Android phone?

Have you tried pairing it to another phone to help isolate where the trouble is?

 

Please go over the steps on this article: Troubleshooting GoPro App Connectivity Issues

 

If it's still the same, see if re-flashing the software will correct the issue.

Follow "Update your camera manually" on this link.

 

Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,706

Re: Conect my cel phone with gopro

 

Hi @bkzolli

 

Are you using a HERO5 Session or a HERO5 Black?

Do you have an iPhone or an Android phone?

Have you tried pairing it to another phone to help isolate where the trouble is?

 

Please go over the steps on this article: Troubleshooting GoPro App Connectivity Issues

 

If it's still the same, see if re-flashing the software will correct the issue.

Follow "Update your camera manually" on this link.

 

Let us know how it goes.

 

Thanks!

Ej