01-31-2019 05:47 AM
01-31-2019 11:27 AM
Are you using a HERO5 Session or a HERO5 Black?
Do you have an iPhone or an Android phone?
Have you tried pairing it to another phone to help isolate where the trouble is?
Please go over the steps on this article: Troubleshooting GoPro App Connectivity Issues
If it's still the same, see if re-flashing the software will correct the issue.
Follow "Update your camera manually" on this link.
Let us know how it goes.