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Tourist
Posts: 6

Concerning gap in side door !?!

Hi,

 

I've got this GoPro Hero 5 refurbished from Amazon and upon opening I noticed that the side door housing the charging port wouldn't close snugly. There is a tiny gap and I can see the axle which the side door connects to.

 

I don't want to test its waterproof feature until I know for sure that water will not enter this gap and destroy the camera. Should I replace the side door? And, will GoPro be able to provide me with this part for free?

 

Thank you!!

MVIMG_20180613_181947.jpg
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Adventurer
Posts: 12,585

Re: Concerning gap in side door !?!

[ Edited ]

looks like it is not closed  at all still open.  I can see the pin on the top and wonder if its snapped or cracked.

Highlighted
Nomad
Posts: 279

Re: Concerning gap in side door !?!

I would definitely not use that camera in water at the moment. When you close the door, does the inner rubber-lined flap properly seal into the hole? You should contact Support and see about getting a replacement door. Or you can buy one yourself.

 

Can you take the door completely off and post a photo of it and the camera? You want to be sure it's a door fault, not a broken camera.

 

Support

Door

Highlighted
Nomad
Posts: 279

Re: Concerning gap in side door !?!

Side note: your camera's front plate has a big gap between it and the body. You might want to include that in the Support file. Whoever refurbished your camera did not do a perfect job.

Highlighted
Tourist
Posts: 6

Re: Concerning gap in side door !?!

thank you
Highlighted
Adventurer
Posts: 12,585

Re: Concerning gap in side door !?!

Must be fixed correct?

Highlighted
Tourist
Posts: 6

Re: Concerning gap in side door !?!

okay. thank you! I will definitely contact Support ..
Highlighted
Adventurer
Posts: 12,585

Re: Concerning gap in side door !?!

  soweet  get that fixed.