06-16-2018 02:28 PM
I've got this GoPro Hero 5 refurbished from Amazon and upon opening I noticed that the side door housing the charging port wouldn't close snugly. There is a tiny gap and I can see the axle which the side door connects to.
I don't want to test its waterproof feature until I know for sure that water will not enter this gap and destroy the camera. Should I replace the side door? And, will GoPro be able to provide me with this part for free?
06-16-2018 05:49 PM
I would definitely not use that camera in water at the moment. When you close the door, does the inner rubber-lined flap properly seal into the hole? You should contact Support and see about getting a replacement door. Or you can buy one yourself.
Can you take the door completely off and post a photo of it and the camera? You want to be sure it's a door fault, not a broken camera.