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Reply
Tourist
Posts: 2
Accepted Solution

Complete GoPro failure

So. last week I noticed that the battery kept draining between charges despite the camera being turned off and packed away. something like 100% battery down to 14% by the next day. Odd I thought. So I left it out after charging it. Every 5 mins or so it decided to turn on and had set itself to take a time lapse shot. This was also odd as I had never set it to this setting. I swtiched it back to video, turned it off...and 5 mins later its turned itself back on!

 

A bit of reading on the support hub and someone recommended a factory reset. This I attempted. However. On the LCD screen on the front was an arrow (indicating downloading?) pointing to the picture of a camera and a 1/2 beneath this picture. It stayed like that for some time and then turned itself off.

 

Since then I have failed to get it to turn back on. I plug it in to the charger, the camera gets warm, but no red lights indicating somethings happening. On the plus side it has stopped taking time lapse photos.........

 

I tried to go on the support Live Chat, got to position 1 in the queue, then the screen went back to the plain "connecting you to an agent now...." which I left on for some time in the hope of seeing some progress. But nothing. I gave up after this happened twice. And now I'm here. With an expensive camera shaped desk ornament.

What has happened? Any clues?

 


Accepted Solutions
Nomad
Posts: 536

Re: Complete GoPro failure

Did you ever attempt to carryout a manual firmware update? From the description you give its attempting to update. Any how here's what i would do.

 

First ensure your sd card meets the minimin criteria, (what card are you using),

Perform a factory reset,

now format the sd card in the pc

now perform a manual update and see what happens hopfully your all good

 

View solution in original post


All Replies
Nomad
Posts: 536

Re: Complete GoPro failure

Did you ever attempt to carryout a manual firmware update? From the description you give its attempting to update. Any how here's what i would do.

 

First ensure your sd card meets the minimin criteria, (what card are you using),

Perform a factory reset,

now format the sd card in the pc

now perform a manual update and see what happens hopfully your all good

 

Tourist
Posts: 2

Re: Complete GoPro failure

Ok.

 

SD card is a Lexar 633x 64GB micro SD XC I. A colleague purchased the camera and card so I dont know if they came as a package or whether he went and got wahtever SD card looked about right.

 

Factory reset. Ok. does that involve turning the camera on? that could be a problem.

I've just plugged the cable into my pc and then to the camera. Apparently "one of the USB devices attached to this computer has malfunctioned, and Windows does not recognise it." this could be because its a work PC and the computer police have put security measures in place to stop us plugging in all sorts into the USB. I think Illhave to head home and try it there...........

 

thanks for the help

 

Nomad
Posts: 536

Re: Complete GoPro failure

Hi, the card is good, so next if staying on is an issue try to manually update the firmware. Do you have a SD card reader?