Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Como evitar que se congele la imagen

[ New ]

Como solucionar el congelqmiento de imagen de mi GoPro hero 5 blac


Accepted Solutions
GoPro
Posts: 13,517

Re: Como evitar que se congele la imagen

[ New ]

@epicdusk70488, sorry to hear about the trouble. The freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. You can try the suggested troubleshooting steps indicated here: Camera Freezes Up

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 13,517

Re: Como evitar que se congele la imagen

[ New ]

@epicdusk70488, sorry to hear about the trouble. The freezing issue in a camera is usually an indicator that the camera's software needs to be updated or there is potentially an issue with the microSD being used. You can try the suggested troubleshooting steps indicated here: Camera Freezes Up

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.