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Sightseer
Posts: 2

Comme si je n'ai rien sur l'appareil

Bonjour,

 

Je branche ma Gopro black 5 à mon mac pour récupérer les photo via Quik, mais le message est que la gopro est vide.  J'ai pourtant plein de vidéos et photos.  J'ai tenté sur un PC, un autre Mac, rien à faire... que faire ?

GoPro
Posts: 9,299

Re: Comme si je n'ai rien sur l'appareil

Hello @foggybluff74276

 

This is odd. Are you able to view your photos and videos on the camera? If you haven't yet, try this. Instead of connecting the camera directly to the computer, take out the SD card and insert it directly to your computer using an SD card adapter. Let us know how it goes. 

 

When you post back, please tell us as well about the SD card your are using - brand, capacity, and other specifications. We hope to hear back from you.

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: Comme si je n'ai rien sur l'appareil

Hi, 

I can see the video on the camera and also on the Gopro app with my iPhone.
I don’t have a SIM card adapter ...
The SD card is Lexar 633x, 128 GNB, micro SDXC.
 
I hope you can help me, Thank you very much.
GoPro
Posts: 12,088

Re: Comme si je n'ai rien sur l'appareil

 

Hi @foggybluff74276

 

If you are getting "No files to import", the steps on Camera is Not Recognized on Quik for desktop - Mac should help you out.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs        

 

Thanks!

Ej