07-01-2019 01:48 PM
Je branche ma Gopro black 5 à mon mac pour récupérer les photo via Quik, mais le message est que la gopro est vide. J'ai pourtant plein de vidéos et photos. J'ai tenté sur un PC, un autre Mac, rien à faire... que faire ?
07-01-2019 02:23 PM
This is odd. Are you able to view your photos and videos on the camera? If you haven't yet, try this. Instead of connecting the camera directly to the computer, take out the SD card and insert it directly to your computer using an SD card adapter. Let us know how it goes.
When you post back, please tell us as well about the SD card your are using - brand, capacity, and other specifications. We hope to hear back from you.
07-02-2019 06:20 AM
07-02-2019 08:28 AM
If you are getting "No files to import", the steps on Camera is Not Recognized on Quik for desktop - Mac should help you out.
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs