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Sightseer
Posts: 1
Accepted Solution

Cloud never wotks

Hello,
I have a go pro hero 5 . i signed up for gopro plus to use the cloud. But unfortunately it never worked. Nor from the camera it self nor the app. What can i do? And another q , could it be that when im downloading the photos from the gopro app it comprise the quality? Because it is really bad quality.

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GoPro
Posts: 3,924

Re: Cloud never wotks

Hi @graypike83715,

 

Give these steps a try!

 

https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus

 

For reference the quality of cloud content will be 1080 and retain the fps up to 60.

 

Cheers,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: Cloud never wotks

Hi @graypike83715,

 

Give these steps a try!

 

https://gopro.com/help/articles/block/How-to-Add-Media-to-GoPro-Plus

 

For reference the quality of cloud content will be 1080 and retain the fps up to 60.

 

Cheers,

Ryan