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Tourist
Posts: 2

Chasing my GoPro order MU-00775743 - cannot get any response.

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GoPro
Posts: 25,955

Re: Chasing my GoPro order MU-00775743 - cannot get any response.

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Hi @sweetcliff1232

 

Thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled.
You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.

Also, please note that we do not ship to PO Boxes.
Check out GoPro Shipping Policy

 

Thanks!

Ej

Tourist
Posts: 2

Re: Chasing my GoPro order MU-00775743 - cannot get any response.

[ New ]

Thank you for your fast resposnse. My payment was via Paypal and I have now found that Paypal was never contacted to transfer the PayPal pauyment to gopro-paypal-aud@gopro.com. So it is obvious that payment was not the basis for cancelling the order.  I'm afraid that being treated like this by GoPro with not even a note regarding the cancellation for the reason still unknown gives me a different outook toward GoPro having been a deveotee since GoPro Hero 3. I therefore am not going to attempt to purchase the item again.

Thanks again I really appreciate you taking the troube to let me know. I was checking daily to find out how "The Remote" (Max) was faring.

Wendy Hamilton