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Tourist
Posts: 4

Charging indicator Hero 9

[ New ]
Red LED light never goes off. Left charging all night. Unplugged usb cable and red light stays on till battery is removed.

Accepted Solutions
Nomad
Posts: 466

Re: Charging indicator Hero 9

[ New ]

I have been charging from an Aukey brick

 

However though it is a USB A & C out the A only gives out 2.1amps 12 wats or so and I noticed the power LED's are cycling on and off.

 

I moved to my macbook pro charger which is 100w output and that is fine.

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All Replies
Nomad
Posts: 466

Re: Charging indicator Hero 9

[ New ]

Try doing a full reset on camera

 

Have you updated to firmware 1.21 ?

Backpacker
Posts: 8,867

Re: Charging indicator Hero 9

[ New ]

Are you charging from a laptop or a USB hub by any chance?

Nomad
Posts: 466

Re: Charging indicator Hero 9

[ New ]

I have been charging from an Aukey brick

 

However though it is a USB A & C out the A only gives out 2.1amps 12 wats or so and I noticed the power LED's are cycling on and off.

 

I moved to my macbook pro charger which is 100w output and that is fine.

Tourist
Posts: 4

Re: Charging indicator Hero 9

[ New ]
I did update the firmware. I charged one battery before and one after firmware update. Did the same with both versions.
Nomad
Posts: 466

Re: Charging indicator Hero 9

[ New ]

have you done full reset ?

Tourist
Posts: 4

Re: Charging indicator Hero 9

[ New ]
Using my USB C charger for my phone.
25 watt is what it appears to put out.
Tourist
Posts: 2

Re: Charging indicator Hero 9

[ New ]

I'm charging my Hero 9 from a USB hub.  Is this a problem?

 

My status light does not go off either.  

Tourist
Posts: 2

Re: Charging indicator Hero 9

[ New ]

Yes, charging from a hub is an issue.  Charged from a plug in USB charger and it worked.  

Sightseer
Posts: 1

Re: Charging indicator Hero 9

[ New ]
Has this been resolved? Neither of the red LEDS go off at all?
GoPro
Posts: 32,110

Re: Charging indicator Hero 9

[ New ]

Hi @zippycliff7867

 

If you have gone through the manual update steps on https://gopro.com/en/us/update/hero9-black and it's still the same, please let our Support Team know.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Thanks!

Ej

Tourist
Posts: 4

Re: Charging indicator Hero 9

[ New ]

It did start working after I depleted the batteries a couple times.