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Nomad
Posts: 56
Accepted Solution

Charging from a computer stops at 91-92%

Hi, when I charge from a computer, my GoPro Hero 7 Black doesn't go all the way up to 100%. It goes up only to 91-92%. I have to unplug from the computer and plug it to a wall charger to top it up. I'm using the original GoPro battery.

 

Anyone else seeing this? Is this normal?

 

Thanks.


Accepted Solutions
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GoPro
Posts: 19,657

Re: Charging from a computer stops at 91-92%

Hi @sylvaing

 

Please run a manual software update.

https://gopro.com/en/us/update/hero7-black

 

Once the update complete, the battery should charge at 100%.

Let us know how it goes.

 

 

Thanks!

Ej

View solution in original post

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GoPro
Posts: 19,657

Re: Charging from a computer stops at 91-92%

If it's still the same after the suggested steps, please let our Support Team know.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,657

Re: Charging from a computer stops at 91-92%

Hi @sylvaing

 

Please run a manual software update.

https://gopro.com/en/us/update/hero7-black

 

Once the update complete, the battery should charge at 100%.

Let us know how it goes.

 

 

Thanks!

Ej

Highlighted
Nomad
Posts: 56

Re: Charging from a computer stops at 91-92%

Hi, I did the manual update steps last Sunday (copied the update folder to the root of the SD card, restarted the camera and saw the 1|2 symbols on the front LCD, rebooted the camera) so I'm pretty sure I'm already at 1.8.

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GoPro
Posts: 19,657

Re: Charging from a computer stops at 91-92%

Hi @sylvaing

 

Though the camera is on the latest version, a  manual update is still recommended as part of the troubleshooting process.

This usually corrects any errors that may have been encountered with the previous installation.

 

Should you need further assistance, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej       

Highlighted
Nomad
Posts: 56

Re: Charging from a computer stops at 91-92%

Hi aragon1006, I guess you missed the "I did the manual update steps last Sunday" I wrote on my previous message Smiley Wink

Highlighted
GoPro
Posts: 19,657

Re: Charging from a computer stops at 91-92%

If it's still the same after the suggested steps, please let our Support Team know.

https://gopro.com/help/ContactUs

 

Thanks!

Ej