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Sightseer
Posts: 2
Accepted Solution

Charging and displaying charge

Almost 2weeks agoing used camera to shot few videos.I realized pits completely freezed.After connecting charger ,didn’t want to charge battery.Completly flat battery and try charging again,no luck....several tries did charge up 100%.
Few days later battery charge was bit weird ,showing 70% and then 17% ..Again problem with charging.
It’s funny ,year ago got brand new GP5 which and had to return back cos same issue....then my newGP 6 doing same.
It was working fine with no issues.
Any ideas.
Cheers Jan

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GoPro
Posts: 13,252

Re: Charging and displaying charge

Hello @swiftriver82434

 

It is odd for the battery to behave as such. We always would like to ensure battery integrity so you do not encounter any issue with actually using your camera. Does the camera work fine on its own - that is, without the battery and connected directly to a power source? This maybe an issue with the battery itself so it is recommended to try with a different battery. Our Support team here https://gopro.com/help/ContactUs will be able to help out. 

 

Best regards, 
Marius

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Highlighted
GoPro
Posts: 13,252

Re: Charging and displaying charge

Hello @swiftriver82434

 

It is odd for the battery to behave as such. We always would like to ensure battery integrity so you do not encounter any issue with actually using your camera. Does the camera work fine on its own - that is, without the battery and connected directly to a power source? This maybe an issue with the battery itself so it is recommended to try with a different battery. Our Support team here https://gopro.com/help/ContactUs will be able to help out. 

 

Best regards, 
Marius