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Tourist
Posts: 5

Charged Twice for GoPro Hero 10 + No Confirmation Email

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I received no confirmation emails for my gopro hero 10, only a subscription fee confirmation. ALL folders have been checked for emails and I have received none, so I can't even find my order # to track the status. I paid through PayPal, and a double charge with two separate transaction IDs are showing. gopro.png

GoPro
Posts: 15,698

Re: Charged Twice for GoPro Hero 10 + No Confirmation Email

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Hello @moviedo. I was able to locate your orders associated with the email address on your Support Hub profile. Our Support Team will be able to help look further into the details of your account and assist you with the next process.

I can also see that there's currently an open case from your most recent contact request. One of our Support representatives will contact you as soon as they're available. Thanks for your patience.